Job Title: Service Advisor

Reports to: Aftersales Manager  

Location: Denis Mahony Toyota, Exit 5 M50, North Road, Dublin, Ireland

Date: October 2023

Job Purpose.

The ideal candidates will be experienced in all aspects of customer service and be capable of producing high-quality work in a busy environment. Experience in the motor trade would be an advantage but is not a requirement.

Responsibilities will include.

• Dealing with customers in a courteous and professional manner.
• Act as the first point of contact with all service customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
• Assist in the day-to-day administration and management of our busy Service Department.
• Appointment bookings, Job scheduling and liaising with our customers and internal departments.
• Preparation of Repair Estimates, final invoicing and processing and settlement of warranty claims.
• Maintain product and technical knowledge across our full range of Toyota and Lexus models.
• Job status monitoring and customer communication.
• Work with our After-sales teams to ensure agreed targets and deadlines are met.

Requirements

• Be efficient, exhibit excellent communication skills, have good organisational skills and produce high-quality work consistently.
• Capacity to be a team player to ensure smooth running between departments.
• Strong IT skills would be an advantage.
• Excellent customer service skills, professional appearance, and a strong work ethic are required & also must be capable of being able to go beyond our customers’ expectations.
• A full clean driving licence is required.
• Ability to work well in a process-driven environment.
• Motor industry experience is desirable.
• Strong IT and administration skills.
• Strong oral and written communication skills.

Benefits

• Full-time permanent position.
• Very competitive salary above the industry guidelines based on experience.
• Performance Related Bonus Scheme.
• 22 days annual leave (increasing to 25 days under length of service scheme).
• Generous Employee Referral Scheme.
• Training, development and career progression programme.
• Uniform and Safety Gear provided.
• Bike-to-work scheme is available.
• Onsite parking.
• Friendly work environment.

Suitably qualified and experienced candidates should forward their letters of application together with a full Curriculum Vitae and an indication of their salary expectation to: 

Mr. Noel Rabbitte, Group Operations Director, Denis Mahony Motor Group, Exit 5 M50, North Road, Dublin 11, D11 T950.

Email: nrabbitte@denismahony.ie

Company Overview

The Denis Mahony Motor Group was founded in 1963 on Glasnevin Hill, Dublin 11. Since then, the group has transformed itself into one of the leading motor retail groups in Ireland.

The group has branches in Kilbarrack and Exit 5, M50, with a portfolio of renowned car franchises such as Toyota & Lexus and the aftersales agents for Mercedes-Benz. Each branch has its own fully equipped, state-of-the-art service department.

The Denis Mahony Motor Group have their own finance company, City and County Finance, and Ireland's largest independent vehicle leasing and fleet management provider in Mahony Fleet (Formerly Avis Fleet Solutions).

The Denis Mahony Motor Group has grown and expanded over the last 60 years but the philosophy that this company was built on remains true still to this day – Our Customer's Needs Drives Us. We are committed to providing a quality service to our customers at all times.

With a growing demand for Toyota & Lexus Hybrid and Electric vehicles, Denis Mahony M50 are looking for experienced Service Advisors to join our team.