M50

Service Advisor

 


Responsibilities will include.

  • Dealing with customers in a courteous and professional manner
  • Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
  • Assist in the day-to-day administration and management of our busy Service Department
  • Appointment bookings, Job scheduling and liaising with our customers and internal departments
  • Preparation of Repair Estimates, final invoicing and processing and settlement of warranty claims
  • Maintain product and technical knowledge across our full range of franchises
  • Job status monitoring and customer communication
  • Work with our After-sales teams to ensure agreed targets and deadlines are met
  • Warranty admin.

The successful candidates will have.

  • Be Strong oral and written communication skills.
  • Highly motivated and able to work on their own initiative
  • Ability to work well in a process driven environment.
  • Excellent interpersonal and organizational skills
  • Strong Computer Skills including MS Office and Avonbrook
  • Demonstrate a strong interest and knowledge of the motor industry
  • Full, clean driving licence essential
  • Must have experience dealing with customers face to face and over the phone.

Benefits

  • Full time permanent position
  • Very competitive salary above the industry guidelines based on experience
  • Performance Related Bonus Scheme
  • 22 days annual leave (increasing to 25 days under length of service scheme)
  • Generous Employee Referral Scheme
  • Training, development and career progression programme
  • Uniform and Safety Gear provided
  • Bike to work scheme available
  • Onsite parking
  • Continuous development and training
  • Career Progression
  • Friendly work environment

Suitably qualified and experienced candidates should forward their letters of application together with a full Curriculum Vitae and an indication of their salary expectation to: -

Mr. Noel Rabbitte, Group Operations Director, Denis Mahony Motor Group, Exit 5 M50, North Road, Dublin 11, D11 T950.

Email: nrabbitte@denismahony.ie

 

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